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Income-Based Bill Discounts

Lowers the monthly electric bill for income-qualified Pacific Power and Rocky Mountain Power residential customers through each state's discount program: the Low-Income Discount in Oregon, Low-Income Bill Assistance in Washington, CARE in California,

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Overview

Lowers the monthly electric bill for income-qualified Pacific Power and Rocky Mountain Power residential customers through each state's discount program: the Low-Income Discount in Oregon, Low-Income Bill Assistance in Washington, CARE in California,

Eligibility Requirements

Residency

  • Must be a residential electric customer of Pacific Power in Oregon, Washington, or California, or Rocky Mountain Power in Utah
  • Must be a resident of Oregon to qualify for the Oregon Level-Based Income-Qualified Discount (LID) program.
  • Must be a resident of Washington to qualify for the Low-Income Bill Assistance program (LIBA).
  • Must be a resident of California to qualify for the California Alternate Rates for Energy (CARE) program.
  • Must be a resident of California to qualify for the Energy Savings Assistance (ESA) Program.
  • Must be a resident of Washington to qualify for hardship grants through nonprofit agencies.
  • Must be a resident of Oregon to qualify for assistance through the Oregon Energy Fund.
  • Must be a resident of Washington to qualify for assistance through Project HELP.
  • Must be a resident of California to qualify for assistance through Project HELP.
  • Must be a residential customer of Pacific Power in Oregon.
  • Must be a Washington residential customer of Pacific Power.
  • Applicant must be a residential customer of Pacific Power in California.

Other

  • You're already getting energy assistance, which can make it easier to sign up for a bill discount.
  • Re-enrollment in the program is required every two years.
  • Must be behind on their bill and receiving a discounted rate through the Oregon Level-Based Income-Qualified Discount (LID) program to qualify for arrearage forgiveness or longer-term payment plans.
  • Customers receiving LIHEAP or OEAP within 12 months of recertification will automatically be re-enrolled for two years.
  • Pacific Power may require post-enrollment verification from customers with excessive usage to continue receiving the discount.
  • Program participants must submit a new application when they move or transfer service.
  • Customers must notify Pacific Power if their household income status changes.
  • Participation in a qualifying public assistance program makes a household eligible for CARE.
  • Approved applicants will receive the CARE discount for two years, after which they must renew their application to confirm continued eligibility.
  • Households on a fixed income must renew their application every four years to confirm continued eligibility.

Income

  • Household income must be at or below 60% of Oregon state median income
  • Household income must meet Utah HEAT guidelines (at or below 150% of the federal poverty level)
  • Household income must fall within the state CARE income guidelines
  • Must have household income below a qualifying threshold to receive a discount on monthly bills through the Oregon Level-Based Income-Qualified Discount (LID) program.
  • Must have household income below a qualifying threshold to receive assistance through the Low-Income Home Energy Assistance Program (LIHEAP).
  • Must have household income below a qualifying threshold to receive assistance through the Oregon Energy Assistance Program (OEAP).
  • Must have household income below a qualifying threshold to receive a discount on monthly bills through the California Alternate Rates for Energy (CARE) program.
  • Must have household income below a qualifying threshold to receive assistance through the Energy Savings Assistance (ESA) Program.
  • Must have household income below a qualifying threshold to receive a discount on monthly bills through the Low-Income Bill Assistance program (LIBA).
  • Must have household income below a qualifying threshold to receive free weatherization services.
  • Must have household income below a qualifying threshold to receive assistance through Project HELP.
  • Must have household income below a qualifying threshold to receive hardship grants in Washington.
  • Must have household income below a qualifying threshold to receive arrearage forgiveness or longer-term payment plans through the Oregon Level-Based Income-Qualified Discount (LID) program.
  • Annual gross household income must be at or below 60% of Oregon state median income adjusted for household size.
  • Qualifying income refers to total annual gross income from all sources, both taxable and nontaxable.
  • Income sources include alimony, annuities, child support, disability compensation, dividends, earned wages/salary, foster care payment, interest, military pay, pensions, rental income, retirement, royalties, self-employment income (after expenses), Social Security, Social Security Disability (SSDI), Supplemental Security Income (SSI), TANF, unemployment, and workers’ compensation.
  • Gross household income must not exceed the higher of 80% of Area Median Income (AMI) or 200% of the Federal Poverty Level (FPL), adjusted for household size.
  • Customers on a fixed income are enrolled for a two-year period instead of one year.
  • Household income must be at or below 200% of Federal Poverty Guidelines to qualify for CARE.
  • Household income must be at or below 100% of Federal Poverty Guidelines to qualify for CARE Plus.
  • Household income is calculated by adding combined gross annual income from all sources, including wages, pensions, Social Security, unemployment benefits, disability payments, rental income, scholarships, and other income.

Disability

  • Must have a qualifying medical condition to receive assistance through the Medical Baseline program.
  • Must have a serious medical condition or require life support to qualify for assistance through the Medical Certificate program.
  • Oregon customers enrolled in the Medical Certificate program and the Oregon LID Program may be eligible for a rebate on the purchase of a portable power station, battery, or permanent backup generator to support medical devices.

Housing

  • Must be a homeowner or renter to qualify for free weatherization services.
  • Must be a homeowner or renter to qualify for energy efficiency upgrades through the Energy Savings Assistance (ESA) Program.
  • Discount applies only to bills associated with the customer's permanent primary residence.
  • The discount applies only to bills associated with the customer’s permanent primary residence.
  • Qualified nonprofit group living facilities, such as homeless shelters, hospices, and women's shelters, may qualify if the facility is federally tax-exempt and all occupants meet income requirements.
  • Qualified agricultural employee housing facilities, such as migrant farm worker housing centers, may qualify if all residents meet income guidelines.
  • Tenants of sub-metered residential facilities may qualify for CARE if their household meets income guidelines.

Family Status

  • Household size must be provided to determine income eligibility based on Federal Poverty Guidelines.

Benefits

Benefit amount: 25% or more discount on monthly electric bills (monthly)

utilities discount

Required Documents

  • Current electric bill or account number
  • Proof of household income (Utah: all household income for the month before applying)
  • Household size
  • Proof of income
  • Proof of residency
  • Completed application form
  • Proof of household income
  • No paperwork or proof of income required to apply
  • CARE enrollment form
  • Proof of income or participation in qualifying public assistance programs

Frequently Asked Questions

Am I eligible for the Income-Based Bill Discounts program?

To qualify, you must be a residential electric customer of Pacific Power in Oregon, Washington, or California, or Rocky Mountain Power in Utah, and your household income must meet specific state guidelines.

What documents do I need to apply for the bill discount?

You will need to provide proof of your income and residency, as well as any documentation related to your participation in other energy assistance programs, if applicable.

How do I apply for the Income-Based Bill Discounts?

You can apply by filling out an application form available on the Pacific Power website or by contacting customer service for assistance.

How often do I need to reapply for the program?

You must re-enroll in the program every two years to confirm your continued eligibility.

What happens after I apply for the bill discount?

Once you apply, your application will be reviewed, and you will be notified about your eligibility. If approved, you will start receiving the discount on your monthly electric bill.

What if my income changes after I apply?

You must notify Pacific Power if your household income status changes, as this may affect your eligibility for the discount.

How to Apply

Apply online

  • online
  • phone
  • in-person
  • mail

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